Shipping & Delivery

SHIPPING WITHIN MALAYSIA / DOMESTIC FULFILLMENT

• We ship most orders within 3 business days of purchase (excluding Saturdays, Sundays and public holidays). 
• We will try to get your order out within 3-5 working day after we receive payment confirmation from finance. As soon as we ship it out, we'll send you a notification with all the shipping details.

Our shipping partners: 

1. DHL
2. Fedex
3. Poslaju
4. Skynet
5. GDEX

Shipping times may vary, but you should expect to receive your parcel after shipment processing. 

• 2-4 working days for major cities
• 4-6 working days for non major areas

Dispatch times vary, orders confirm after cut off time (1.00PM) will be processed as next working day.

INTERNATIONAL SHIPPING

• We ship worldwide via Fed Ex International Priority or Malaysia Post EMS or DHL.
• You may track your Fed Ex order here and Pos Malaysia EMS postal mail here. 
• International expedited shipping will take 5-7 working days. Malaysia Post EMS will take 10 working days.
• Shipping Fees will be calculated upon checkout. 
• We provide complimentary express shipping to Singapore for orders above RM150.00 which will take 7-10 working days, tracking number will be provided upon order dispatch.
• We ship to all countries except Israel & Nigeria.
• Any Tax Duty upon receiving in the country will be the buyer's responsible to communicate with the respective country custom. 
• We do not accept order cancellations upon despatch of your order.

If you need help to locate your orders, simply email us at support@defabcity.com OR use the contact form below. We try our best to attend to you within 24 hours, usually it only takes hours or minutes if we're in front of the computer. :)