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Return & Exchange Policy

EXCHANGE

We accept exchanges within 15 working days for all domestic orders and within 30 working days for all international orders.

Exchanges are only valid for sizing issues or manufacturer’s defect.

Postage is to be borne by the customer in the event of an exchange.

All items must be returned in original condition, not worn, not washed and not changed in any way. The management of defabcity reserves the rights to reject any damaged or used items based on our discretion.

Upon returning your item to us, please email:

support@defabcity.com with the following information: -

  • Your Name (As per invoice)
  • Your email address 
  • Invoice number / Order ID
  • Reason for exchange.

If you would like to exchange sizes, please state clearly which size that you want us to resend to you.

 

RETURN

For returns due to wrong item(s) sent or defective item(s), a pick-up service will be arranged.

Please email: support@defabcity.com with the following information: -

  • Your Name (As per invoice)
  • Your email address (As per your registered account name in www.defabcity.com)
  • Invoice number / Order ID
  • Reason for return.

Please attached pictures to proof the wrong item(s) sent or defective.  

You will be contacted via email to arrange for your pick-up service. Shipping charges for the pick up service will be borne by defabcity.

For the returns due to other reasons other than wrong item(s) sent or defective item(s), a pick-up service can be arranged. Summit your request by email:

support@defabcity.com. Shipping charges for the pick-up service will be borne by you and pick-up service charges will be deducted from your refund amount.

defabcity reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged and used condition.

 

 

REFUND

Our refund policy is only applicable to successful returns, once defabcity received and inspected the item(s) we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

If the purchase was made with a promotional voucher/ code. You will receive a refund only for the amount paid. If the purchase was made with a promotional voucher and is returned partially. You will receive a refund proportionately reduced by the value of the voucher.   

Late or missing refunds (if applicable)

If you haven't received a refund yet, please contact your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you have done all of above and you still have not received your refund yet, please contact us at support@defabcity.com

 

All returns and exchanges are to be shipped to the address below:

ATTENTION:

defabcity.com (RETURN & EXCHANGE)

ADDRESS:

 

 

We recommend that you opt for a shipment method that enables tracking. Please note that defabcity will not be responsible for the loss of returned parcel.

We will not entertain exchanges if information provided is not complete or invalid.